Shipping Policy

All orders are processed within 2–5 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

We ship worldwide using reliable carriers such as FedEx, DHL, or DDP shipping services,
depending on the destination and order details.

Estimated Delivery Time

Estimated delivery times may vary by destination:

• United States & Canada: 7–12 business days  
• Europe: 7–14 business days  
• Other regions: 10–18 business days  

Delivery times are estimates and may be affected by customs clearance,
local carrier operations, or external factors beyond our control.

Customs and Duties

For most destinations, we offer door-to-door shipping.
Customs duties and import taxes are handled by the shipping carrier when applicable.

In rare cases, local customs authorities may request additional information
from the recipient to complete the clearance process.

Order Tracking

Once your order has been shipped, a tracking number will be provided by email.
Please allow 24–48 hours for tracking information to become active.

Refund Policy

We accept refund requests only under the following conditions:

• The item received is incorrect  
• The item is damaged during transit  
• The item has a verified quality issue  

Refund requests must be submitted within 7 days of receiving the order,
along with clear photos or videos showing the issue.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• Delays caused by shipping carriers or customs  
• Incorrect address provided by the customer  
• Normal wear and tear  
• Personal preference or change of mind  

Return Policy

Returns are accepted only after confirmation by our customer service team.
Items must be unused, unworn, and in original condition.

Return shipping costs are the responsibility of the customer,
unless the return is due to our error.

Contact Us

If you have any questions regarding shipping or refunds,
please contact us at:

info@luckycloverjewel.store